Data Protection Policies

At Cozumel Diving Trip, we respect and value the privacy of our clients and users. This data protection policy aims to inform you about how we collect, use, protect and share your personal information, as well as your rights in relation to that data.

We collect personal information that is necessary to process your reservation and provide you with our services. The types of data we may collect include:
Full name
Email address
Phone number
Payment information (for payment processing only)
Travel information (excursion dates, preferences, etc.)
Medical information relevant to diving (if required)

We use the data collected for the following purposes:
Process and manage your diving activity booking
Contact you in relation to your booking and activities
Improve our services and offer you a personalized experience
Comply with our legal and regulatory obligations
Send marketing communications, if you have given your consent

We are committed to protecting your personal information using appropriate technical and organizational security measures. We implement measures such as data encryption, restricted access to information, and regular audits to ensure that your data is protected against unauthorized access, disclosure, alteration, or destruction.

We only share your personal data with third parties in the following circumstances:
With third party service providers (such as payment processors) who help us execute the services you requested. These providers are bound by strict confidentiality agreements.
When necessary to comply with the law or a court order.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

You have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Object to or limit the processing of your data in certain circumstances.
Withdraw your consent at any time, if you have given your consent to the use of your data.
To exercise these rights, please contact us through the means provided on our website.

We may update this data protection policy from time to time. Any changes will be posted on our website and will take effect immediately.

If you have any questions about this data protection policy or if you wish to exercise your rights, please contact us via:
Email: go@cozumeldiving.com.mx
Phone: [+52 987 117 4626]
Effective date: [22 December 2024]

This privacy policy ensures that data protection is fundamental in the process of managing Cozumel Diving Trip clients, complying with international privacy and security regulations.