FAQ
HOW DO I MAKE MY RESERVATION?
You need to fill in the online reservation request on our web page, contact us via WhatsApp or e-mail. Upon receiving your request, we will send you a link so you can complete your booking.
WHERE DO YOU PICK UP DIVERS?
Our first pick-up is at Marina Fonatur Cozumel. From there, we head south to pick up divers from hotels, villas or condos. Some hotels charge a fee for using their pier to pick up divers. Please ask your hotels when you are making your reservation.
HOW DO WE CHECK IN WITH YOU WHEN WE ARRIVE IN COZUMEL?
If you are staying on the island, we will meet you the night before your first day of diving to pick up and try equipment, fill out the paperwork, talk about the details of your trips, take payment and answer all your questions.
If you are not staying on the island, you come to meet us at the Marina Fonatur Cozumel on the day of your dive trip.
WHAT IF I M STAYING ON THE MAINLAND?
All our departures are from Cozumel. You will need to take the ferry from Playa del Carmen (30-40 min ride). When you arrive in Cozumel, you need to take a taxi to the Marina Fonatur Cozumel and we will meet you there.
WOULD YOU LIKE TO MEET US?
No problem. We will come to visit you, wherever you are staying in Cozumel, to discuss your requests, to answer all your questions and to pick up your dive equipment, or so you can try some, if necessary
WHERE IS THE DIVE SHOP LOCATED?
We work from home, so if you contact us to make a reservation, we will be more than happy to come and meet you wherever you are staying on the island.
CAN I CLEAN AND STORE MY EQUIPMENT AT YOUR BASE?
This is part of our service. We will take care of your equipment; we will rinse it every day with fresh water. The only gear that we don´t take care of is your wetsuit
WHAT ARE THE WATER TEMPERATURES IN COZUMEL? DO I NEED A WETSUIT?
The water temperature ranges between 76 to 78 Fahrenheit in the winter (Dec. - Feb.); 78 to 80 F in the spring (March -May) and warm up 82 to 84 F in the summer (Jul. - Aug.). We highly recommend using a wetsuit, mainly to protect you from the jellyfish. Also remember that the longer you dive, the colder you get.
CAN I DIVE WITHOUT CERTIFICATION?
Of course. You can take the Discover Scuba Diving course in which an instructor will give you a short class and go through some exercises that you will then practice in a confined water environment. At the end of the practice, you continue your dive with your private instructor.
DO YOU SUPPLY NITROX TANKS?
Yes, Nitrox 32% and 36% are available for an additional charge. You need to let us know in advance.
DO YOU REQUIRE DIVING INSURANCE?
We don´t require it, but we HIGHLY recommend that you have it. You can get insurance from DAN ( DIVERS ALERT NETWORK) :
https://www.diversalertnetwork.org/insurance
HOW MUCH SHOULD I TIP THE CAPTAIN AND CREW?
The average is between $5 to $10 USD per tank. If you do a 2 tank dive, the tip will be $10 to $20 USD for each diver. The crew will appreciate it.
SHOULD I BOOK IN ADVANCE?
We highly recommend that you book in advance. This helps us to organize our groups in advance and give you a personalized service.
HOW DO I MAKE MY PAYMENT?
Deposits are made through a link via We Travel with a small percentage of the value of your package. You can pay your deposit with a credit or debit card.
You will be able to complete your payment and settle your balance on the first day of diving/ tour only in CASH (USD or PESOS) or we do accept credit or debit cards too (apply +16% IVA)
